When an envelope is rejected, it means that a recipient has actively declined to sign the documents. Once a rejection occurs, the entire signing process is automatically terminated, the links become inactive, and the envelope can no longer be signed by any party.

Why Do Envelopes Get Rejected?

A recipient usually triggers a rejection if they spot an error or disagree with the text inside the file. Common reasons include:

• Typos in names, addresses, or financial figures.

• Missing clauses, pages, or addendums.

• The document was sent to the wrong person entirely.

🔒 Security & Integrity: Rejection is a permanent security lock. Once an envelope is rejected, it cannot be reactivated. This ensures that no one can accidentally sign a document that has been flagged as incorrect or invalid.

What Should I Do Next?

If You Are the Recipient (The Signer)

If you clicked the reject button, the process is finalized on your end.

• The Fix: We highly recommend reaching out directly to the sender to explain exactly why you declined to sign. This helps them correct the document faster.

If You Are the Sender

If a recipient rejects your document, you will receive an automatic email notification, and the transaction status will update to "Rejected" in your archive.

• The Fix: You cannot reuse a rejected envelope. You must review your recipient's feedback, fix the errors in your original source document, and launch a brand-new envelope with the corrected files.