If an envelope is already active but a recipient has not signed yet, you do not need to cancel and recreate the entire transaction. You can correct their Social Security Number (SSN / Personal Identity Number), mobile phone number, or email address directly from your archive dashboard.

Saving the update revokes the previous signing link and dispatches a fresh invitation tied to the corrected identity details.

Step-by-Step Instructions

1. Log into your Dashboard or Archive.

2. Locate the ongoing envelope and click on it to expand the details.

3. In the recipients list, locate the individual whose information needs correcting and click the Pen (Edit) icon ✏️ on their row.

4. Update the relevant fields:

   • Social Security Number (SSN): Ensure the format matches national guidelines for eID verification (e.g., Swedish personnummer, Norwegian fødselsnummer).

   • Phone Number: Include the full international country prefix (e.g., +46 or +47) without extra hyphens or spaces.

   • Email Address: Verify there are no typos or unwanted spaces.

5. Update the custom greeting message (see best practice below).

6. Click Save and Notify.