FAQ - AML portal
- I want to change the text on the invitation emails
- I need to correct an error in a signed Self Declaration Form
- I need to update a finalized customer
- I have a client that is represented in two companies. Do I need to send out two ID controls?
- User access in the AML portal
- I experience problems in the signing process
- I am having trouble with filling out self declaration form
- My document contains incorrect information, or I need to supplement with information afterwards
- The data for a company is lacking information that is visible in other registries, why is that?
- My client has filled in or signed the self declaration form through the AML portal, but the status is not updated, what do I do?
- My client reports that the data from the lookup is not updated, why is this?
- What lookup is the data from the portal coming from?
- I need to reset the self declaration form in the AML portal.
- My client does not receive email to fill out the self declaration form or the ID-control. What should I do?
- The page is spinning when I try to load a customer in the AML portal.
- My client filled out the wrong information/or need to add information to the self declaration form
- My client is having difficulties with signing and/or filling out the form.
- My client can not open the link
- I am struggling with opening the link, what do I do?