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FAQ - AML portal

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  • How does the phonetic screening for persons work?
  • I need to carry out an ID control, but my customer does not have a BankID
  • I am trying to merge two duplicate persons but the AML-portal won't let me
  • I want to change the text on the invitation emails
  • I need to update a finalized customer
  • I have a client that is represented in two companies. Do I need to send out two ID controls?
  • User access in the AML portal
  • I experience problems in the signing process
  • I am having trouble with filling out self declaration form
  • My document contains incorrect information, or I need to supplement with information afterwards
  • The data for a company is lacking information that is visible in other registries, why is that?
  • My client has filled in or signed the self declaration form through the AML portal, but the status is not updated, what do I do?
  • My client reports that the data from the lookup is not updated, why is this?
  • What lookup is the data from the portal coming from?
  • I need to reset the self declaration form in the AML portal.
  • My client does not receive email to fill out the self declaration form or the ID-control. What should I do?
  • The page is spinning when I try to load a customer in the AML portal.
  • My client filled out the wrong information/or need to add information to the self declaration form
  • My client is having difficulties with signing and/or filling out the form.
  • My client can not open the link
  • I am struggling with opening the link, what do I do?
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