André
- Total activity 36
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 18
Articles
Recent activity by André Sort by recent activity-
I am struggling with opening the link, what do I do?
List of browsers that are supported If you are unable to open and / or navigate to the next page in the self form but do not receive any error messages, please try to open the link you received by ...
My client can not open the link
See relevant article for end user Generally issues related to filling out the form are related to firewall, browser version and/or device. Note that some email clients may shorten the link and remo...
My client is having difficulties with signing and/or filling out the form.
See relevant article for end users Generally issues related to filling out the form are related to firewall, browser version and/or device. Signing issues related to eID can often be related to dif...
My client filled out the wrong information/or need to add information to the self declaration form
Once the self declaration form is submitted the PDF is generated for signing. In order to add information, the client needs to fill out the form again.
The page is spinning when I try to load a customer in the AML portal.
Try the following: Log out of the portal and log in again. Refresh your browser by pressing F5 or Ctrl + R, then try to open the customer page again. If there are still problems there might be so...
My client does not receive email to fill out the self declaration form or the ID-control. What should I do?
Please navigate to the customer in the portal, and use the trash can to delete the self declaration form/ ID-control. After you have deleted the form, you need to reload the page and then you can ...
I need to reset the self declaration form in the AML portal.
Please navigate to the customer in the portal, and use the trash can to delete the self declaration form. After you have deleted the form, you need to reload the page and then you can send a new one.
What lookup is the data from the portal coming from?
Trapets and Bisnode in Sweden and Finland and BankID AML in Norway.
My client reports that the data from the lookup is not updated, why is this?
For Sweden, the ownership data relies on what the company itself reports to Bolagsverket, so it can be very outdated if the company has not reported an update. In Norway it updates one time each ye...
My client has filled in or signed the self declaration form through the AML portal, but the status is not updated, what do I do?
Please try to refresh your browser, and log in and out. If your client just sent in the form, or signed it might take a little bit of time for everything to synchronize itself in the portal.