In order to merge a duplicate, the persons cannot have any pending ID controls. Awaiting ID controls need to be completed or aborted before a duplicate can be merged. When this is the case, the following message will be displayed:
Articles in this section
- I need to carry out an ID control, but my customer does not have a BankID
- I am trying to merge two duplicate persons but the AML-portal won't let me
- I want to change the text on the invitation emails
- I need to correct an error in a filled or signed Self Declaration Form
- I need to update a finalized customer
- I have a client that is represented in two companies. Do I need to send out two ID controls?
- User access in the AML portal
- I experience problems in the signing process
- I am having trouble with filling out self declaration form
- My document contains incorrect information, or I need to supplement with information afterwards
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