There has been some confusion before regarding user who pressed the DOWNLOAD button for a document in the archive, and instead they received the original document. To avoid this confusion, we have added separate buttons to download both the signed document and the original one.
|Scenario A: Signed document was generated||Scenario B: Signed document is not ready yet|
Basically there are 2 cases when for a signed document:
Scenario A: The signed document was generated
You can download both the signed document and the original one
Scenario B: The signed document is not ready yet
A document will show up as SIGNED moments after the recipients have performed their actions. However, just because the recipients have signed that does not mean the signed document is ready.
After the signing process all documents are added in a queue. Once a document reaches the start of the queue, it will be processed by adding the activity log, digital stamps, certificates and so on. Only after that is the signed document ready for download.
Depending on various factors (such as how many envelopes are in a queue at a given time) that process may take a few minutes. However, if the process ends up taking more than an hour, that means there might be an error in the flow and you will need to contact the support team and provide the envelope ID.
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